Sz Donnelly

She's an accomplished practitioner of strategic UX as it impacts content design. Working
with her on the lending project was probably the highlight of this last year at work for me. She challenges thinking around customer needs and the overall flow of the experience. I see her as being the gold standard for content design, because the craft of getting the words and tone right is beholden to the quality of the
experience and UI, and Sz focuses on the experience first before attempting to tackle the words. Driving toward the right experience is essential to driving the right results. Her ability to help the MWC product innovate toward the ideal UX within the different constraints we faced was key to our launch.

Sz helps deliver the broader goals of our business/function by crafting content and strategy that considers the end-to-end customer experience but is also grounded in very fine detail. She insists on solutions that center the customer, a point of view that can get occasionally overlooked in a complicated space like business lending. Sz always asks procedural questions to ensure she understands the necessary review processes. She consistently adheres to feedback from legal, regulatory, risks and controls partners. Furthermore, she doesn't just take feedback but seeks to learn more so she can be more prepared for the next solution.

Sz mentored me and others on how to confidently deliver shareouts and successfully present to stakeholders. Beyond mentoring me, Sz communicates clearly and works collaboratively. She shares freely, building rapport to break down 'siloes' across areas of business. She excels at continuous discovery - sharing learnings from other projects she's worked on, to build inspiration, easily adjusting content for different client needs or formats while keeping quality consistently stellar and creative.

Her work on the co-owner enhancement to TLOC is invaluable. She poked at an existing solution that we were all collectively frustrated with and proposed two excellent options that solved a lot of our pain points. To get this approved she had to build strong relationships with our stakeholders fast and get up to speed on platform components. So glad she did!

Sz was an integral part of the design for the Embedded Lending (MerchantWorking Capital) automated KYC design, which laid the design foundation for multiple programs to leverage. Sz provided innovative ideas for the design which allowed MWC to satisfy all legal and regulatory requirements but also create a streamlined and seamless CX.